Shipping & Delivery

PRIORITY SHIPPING

Please email [email protected] if you wish to rush an order through. Express shipping can be organized all over the world.

DELIVERY TIMES

We shall not be liable for delays or failure in delivery due to limited access to the property or circumstances beyond our reasonable control. Please email [email protected] with any queries on your order and delivery details.

SHIPPING

Stella.Phoenix orders will endeavor to be posted within 3-4 business days. Customers will be sent an email with tracking details once their order has been sent. A person must be available at the specified shipping address to sign for delivery.
Australian deliveries are made using Couriers Please or Australia Post. If no-one is available at the address specified when the delivery is attempted, your parcel will be left in an area that is deemed safe by the delivery driver.
International deliveries are made using DHL (usually takes 7 business days depending on the area). If no-one is available at the address specified when the deliver is attempted, your parcel will be returned to the DHL dispatch centre and a card left with details of how to arrange a re-delivery – we recommend the customer must make time allowance for this as a precaution.
Customers will be sent an email with tracking details once their order has been sent.